Returns & Refunds
This Returns Policy is applicable to purchases made from www.ellia.com.au only.
For purchases made from a retailer, please refer to the relevant store for details.
CHANGE OF MIND
Please choose carefully as refunds are not normally provided where you have simply changed your mind, made a wrong selection or simply found the goods cheaper elsewhere. We recommend you carefully preview any orders before adding them to your shopping cart and proceeding with your order. Please contact us on 03 8765 6500 for any questions in regards to our refund policy.
GOODS DAMAGED IN TRANSIT
If any goods arrive damaged, please contact our Customer Service Team on 03 8756 6500 as soon as possible and provide proof of damage (e.g. pictures) straight away. Please do not tamper with the box until you have spoken to our customer service team member. HoMedics will either arrange for a for a replacement of the goods or refund the price to you. Damaged goods must be returned in the condition received by you with all original packaging, accessories and/or manuals. HoMedics will cover all reasonable and customary ground shipping fees if the product was damaged, defective, or if the wrong item was shipped.
Our products come with a standard 12-month warranty period. If you purchased a HoMedics product from a retail store, please return the faulty product directly to the store at which you made the purchase along with your proof of purchase (such as a receipt or bank statement).
Where you have any questions or concerns relating to your Online Order, please immediately contact our Customer Service Team on
03 8756 6500