Shipping policy
At Ellia we care about our customers and our goal is for you to receive your online order as fast as possible. However, due to the COVID-19 outbreak, we have taken measurements to ensure our staff's and your safety.
Shipping costs
We calculate your shipping rates at a standard national delivery rate based on the RRP (recommended retail price) of the item using the following rates:
Usual delivery time frames( due to COVID-19 AusPost is experiencing delays of up to 5-10 days on top of the usual time frames):
ACT, NSW, SA, VIC:
Metro areas: 1-3 business days
Rural areas: 3-10 business days
We calculate your shipping rates at a standard national delivery rate based on the RRP (recommended retail price) of the item using the following rates:
| Total Order Price | Freight Charge |
|---|---|
| All orders | $15.00 |
Usual delivery time frames( due to COVID-19 AusPost is experiencing delays of up to 5-10 days on top of the usual time frames):
ACT, NSW, SA, VIC:
Metro areas: 1-3 business days
Rural areas: 3-10 business days
NT, TAS, QLD, WA:
Brisbane and Perth metro: 4-5 business days
All other areas: 6-10 business days
Please note:
- The above time frames are indicative only.
- All orders are dispatched from our warehouse located in Melbourne via Australia Post or courier.
- In peak times (eg. promotional periods, Christmas, Easter, public holidays) there may be a delay in goods being delivered.
- We do not deliver outside of Australia at this time.
- Please note we cannot deliver large goods to PO Boxes. Contact us prior to ordering to discuss options.
- On delivery you may be required to sign a proof of delivery document. If you are not available to take delivery, your order will be taken to a local depot or post office and a calling card containing the relevant contact details will be left at the delivery address.
- We seek to ensure dispatch of your order within 48 hours of your order being processed. However, in some cases it may take longer.